Refunds/Returns Policy

All eXperience Technologies products and services carry a 30-day refund policy from the date of purchase or delivery (in the case of services) unless otherwise stated.

All returns must be returned in a "sellable" condition in order to receive a refund.

A Return Merchant Authorization (RMA) number must be written on the outside of the return box. If there is no RMA on the box, the return cannot be accepted and no refund will be issued. To receive an RMA number, please send your email request to info@XTHEGAME.com. You will receive detailed instructions on how to process your return and refund.

eXperience Technologies is not responsible for refunding any shipping costs related to the original delivery or returned products. The customer is responsible for all shipping costs.

Online Subscriptions Online Subscription services can be cancelled at any time. The effective date of termination will be the last day of the month in which we receive your termination request. Refunds for prior service periods are not allowed, since the service is considered delivered and used. We will only allow refunds for future, pre-paid subscription periods, if any.

Credit Card Purchases If the product(s) were originally purchased with a credit card, a refund will be issued to the same credit card within 30 days of the date of return.

Check Purchases If the product(s) were originally purchased with a bank draft or check, there will be a minimum of a 30-day waiting period before a refund check will be issued unless the customer provides a copy of the bank draft or check from his or her financial institution.

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